Main Content

Completing the Survey

  1. Can I skip questions that don't apply to me?

    Please do not skip any questions in the LibQUAL+™ survey. If you do not wish to answer a question or feel a question does not apply to you, check the N/A (not applicable) box. Surveys whose core questions are not completely filled out will not be counted in the aggregate scores.

  2. How long will the survey take?

    About 8 to 13 minutes.

  3. Is the survey compatible with text-to-speech web browsers?

    Yes, the survey is compatible with the JAWS screen reader software.

  4. Is the survey exclusively web-based, or can I complete a paper version?

    Respondents not able to complete an online questionnaire may obtain a paper copy of the survey by sending an email message to library-libQUAL-group@sjsu.edu or by contacting Bridget Kowalczyk at 408-808-2107.

  5. What if I cannot open the URL from my email?

    If you have trouble opening the URL from within your email message, you can copy the URL and paste it into your Web browser. If that does not work, please contact the LibQUAL+ Team at library-libQUAL-group@sjsu.edu.

  6. Why are reminders sent to respondents who have already completed the survey?

    Due to initial security and confidentiality features, everyone surveyed will receive reminders, even those who have already responded. When submitted, survey responses and identifying information are immediately separated, so we have no way of knowing who has already responded. Reminders, therefore, are distributed to everyone in the survey group.

    Reminders are also sent because research indicates that the single highest predictor of response rates in web-based surveys is the number of contacts made, including reminders. (See: Cook, Heath, and Thompson, A meta-analysis of response rates in web or internet-based surveys, Educational and Psychological Measurement, v. 60, 2000, p.821-836.)

  7. Why does the survey seem to repeat the same question(s)?

    The survey examines a variety of dimensions of library services, each represented by a number of questions. Repetition or redundancy in questions allows the survey designers to analyze the validity of each service quality dimension through statistical methods.

  8. Will there be any special incentives for participating?

    There will be a drawing for an Acer Mini Computer as well as other smaller prizes. To enter, simply check the appropriate box at the end of the survey. Award winners will be contacted once the survey is complete.